For Our Youngest Guests
Complimentary baby cots are available. Please get in touch with Reception (dial 1000) to arrange, subject to availability.
Beach Essentials
Beach towels and umbrellas are available. Please inquire at Reception (dial 1000).
Family Fun
Enjoy our selection of board games, available at Reception. Dial 1000 for more information.
Privacy Please
For undisturbed relaxation, use the "Do Not Disturb" door hanger. Reception can also take messages for you.
Parking
Secure, complimentary self-parking is provided in the hotel basement (2m height restriction).
Check-In/Check-Out
Check-in is at 2:00 PM (14h00), and check-out is at 11:00 AM. Early or late check-out can be guaranteed with pre-booking. For last-minute requests, please contact Reception (dial 1000) on the morning of departure. Luggage storage is also available through Reception.
Payment
We accept major credit cards: MasterCard, Visa, American Express, and Diners Club.
Water: Tap water is safe to drink. Complimentary filtered bottled water is provided in your mini-bar and replenished daily. Additional bottled water is available for purchase at WAVES Restaurant.
Housekeeping
Housekeeping service is available daily. To receive service, place the “Gone Surfing” sign on the exterior of your door. If you would like to relax, please place the “Building Sandcastles” sign on the exterior of your door. For additional blankets, pillows or amenities please call reception by dialing 1000. Please consider your water usage during your stay with us. If you would like housekeeping to replenish your towels, please leave them in the bath and fresh towels will be placed in your room, alternatively, if you are happy to re-use your towels, please hang these up.
International Adaptors
All rooms are equipped with an international plug socket located near the writing desk. Please remember our voltage when using an adaptor (The voltage in your room is 220v (50hz). Additional universal adapters at an extra cost of R100 per adapter are available at reception.
Internet
For your convenience, all guest rooms and public areas are supplied with complimentary Wi-Fi and can be accessed by simply logging onto BBH network. In-Room Amenities To ensure that your stay is as convenient and comfortable as possible, you will find the below amenities in your room.
IN THE WARDROBE
Iron, Ironing board, Hairdryer, Fluffy gowns, Laundry bag and price slip, Laptop size safe.
Laundry and Dry Cleaning
For your convenience, an iron and ironing board has been placed in your wardrobe, however, if you would like assistance with laundry or dry-cleaning services, please see the laundry price slip and bag in your cupboard. Our housekeeping staff can arrange this on your behalf. Should you require any assistance with laundry, please place a call to the switchboard by dialing 1000. Please kindly note that our dry cleaning and laundry services are completed off site. All clean laundry to be collected at reception, upon collection payment needs to be made.